First and foremost we value customer service, it is one of our core values and why we are one of the only companies to offer an 100% money back guarantee. We go above and beyond to give our customers the fastest and most knowledgeable service, rest assured your in safe hands.

On very rare occasions that a code does not work we offer a 100% money back guarantee for your piece of mind, in most case’s the serial upon selection has been mistyped or a digit is missing so it can be easily resolved, If a code has been requested a administration fee may be levied.

Most radio codes are displayed instantly after payment so be sure to check this before clicking off the page, if you do miss it or haven’t got your code please call or email us and a customer service representative will be able to help check your purchase details and give you your code over the phone.

In some cases we will require a picture of the radio`s label to accurately decode your radio for you or we may need a picture to ensure we are entering the serial in exactly as it appears. If even one number or digit is incorrect the code we will get will be also incorrect, to request another code from incorrect form filling you may be requested an additional charge to cover the cost of our request cost’s.

90% of order`s will only require the serial number, we do not need any other information from your car. The only exception to this would-be Nissan’s have 2 serial numbers also the date as displayed. We DO need the exact date that will be displayed on your radio. We will NOT need the car`s registration/ VIN number.

Most radio codes are found on the radio`s label located on the top or side of the radio`s casing. In some cases such as Ford and Honda radios, the serial can be obtain by pressing and holding buttons 1 and 6 or 2 and 6 on the radio unit this will display the radio serial on the devices display. We recommend checking out the individual radio code pages for further information on retrieving your radio serial. If you are having difficulties please don`t hesitate to contact us.

In order to get the radio code for your car`s radio we will need your serial No. see above FAQ, please ensure the forms are filled in correctly, Once we get this serial we get all our code directly from the the manufacturer. Once we have the code we email the code the give email address straight away.

Once you have located your radios serial number, head over the relevant page for your radio by using the websites navigation. In most cases you will need to complete the radio request form, we require the radio’s serial number and email address that we can contact you on. Please be sure that you select the correct starting number for your serial to avoid delays where required.

Different cars have different input method’s the most popular way to enter your code is to repeatedly press the number on the radio until the correct number is displayed. Once the correct code is on the screen press No.5 on your radio to enter the code into your radio.

We take our customers security with the highest of priority. Our entire website is secured by a 256 bit encryption system , you know this by the little padlock at the top of your browser. Rest assured your details are 100% secure.

Radio codes are purchased via our trusted payment gateway PayPal & Stripe which makes purchasing your radio code quick, simple and easy. Please note a PayPal account is not required to use this service.

If you do not have an account there is an option on to use PayPal and pay as a guest which does not require you to sign up, all detail’s through this method are secure.

Yes, we are also the Worlds No.1 decoding company and offer the best prices for codes whilst offering free lifetime radio code retrieval on all purchases.

We automatically send this to you after a purchase is made, please don’t hesitate to contact us if you require any further information.

We are radio decoding company that offer a 100% money back guarantee on our decodes. In rare cases where a radio decode does not work and video evidence can be provide we will issue a full refund. Please note that we do not offer refunds for serials being provided to us incorrectly. In some circumstances refunds will be granted. However, up to £5 administration fee will be levid for administrative purposes.